Returns | Hultquist Copenhagen

RETURNS

Returns:

When shopping online at hultquistcph.com, you as a customer have a 14-day full right of return.

We want to make it as easy as possible for you to return items with us.

That is why we offer return labels to customers outside of Denmark which can easily be printed and put on your return package.

You can buy your return label at the links below:

Austria

Belgium

Finland

Germany

Ireland

Luxembourg

Netherlands

Poland

Sweden

If you do not wish to make use of our return label, please send your package to:

HULTQUIST COPENHAGEN

Rentemestervej 69A 1.

2400 Copenhagen NV

Denmark

The invoice or cash receipt must be enclosed with the order together with the order number, full name and telephone number. Upon return you pay your shipping costs yourself. The item can be sent to us by post as a letter or with GLS. You are responsible for the returned good until we receive it, therefore save your GLS receipt until we have returned your money. The product must be adequately packaged. Items damaged due to defective packaging are not accepted upon return. We do not receive items returned ufranco or on demand.

Once the item is received and approved by us, the purchase price will be refunded to your account. The same account you used to pay with. If you have obtained free shipping on your original order and you use your right of return, the respective shipping will be charged retrospectively if you have returned more than the value to obtain free shipping.

If you have questions regarding your return, please contact customer service at:

Email: info@hultquist.dk or

Phone: +45 3543 0202.

Refund:

Hultquist Copenhagen is not able to refund customs and VAT for orders sent to destinations outside the EU. It should be noted that Hultquist Copenhagen will not refund customs and VAT for orders shipped to customers outside the EU, where the deliveries are refused by the customer or because the customer was not home to receive the delivery.

Sealed goods:

For hygienic reasons, several of our goods are sealed. Returns will not be accepted if the sealing is broken or damaged.

24 month warranty in accordance with the Purchasing Act:

All goods are covered by the Buying Act. That is, you as a customer at www.hultquistcph.com have a period of 24 months after the purchase, where you can complain about defects. You are entitled to a defective item repaired, exchanged or returned. It is of course dependent on the individual situation.

The claim must be justified. The warranty does not cover damage caused by improper use, poor maintenance or general wear and tear. All jewellery is worn and affected by chemicals, perfumes, sweat, water, moisture, carbon monoxide, skin acids, etc., – Therefore take off your jewellery when you sleep, swim, sunbathe, practice sports, sweat, etc., and store them in your jewelry box for longer durability.

Complaints must be made as soon as possible after defects have been found on the product. Please contact our customer service at Email: info@hultquist.dk with photo of product or call customer service on phone: +45 3543 0202 and let us know the problem, before sending the product.

If the complaint is warranted, you can either get the item repaired or exchanged according to the circumstances – or you can get the money refunded – or possibly discount in price. The freight is also reimbursed in a reasonable amount against receipt.

We distinguish between production defects and wear and tear. In case of complaint we repair the jewellery or exchange to a new one (same style). When submitting a complaint, a valid receipt must always be displayed, without receipt, the jewellery will be ignored. Wear is not subject to warranty. Damage caused by improper use of the jewellery is not covered by the warranty. Jewellery that is surface-treated (gold plated) will eventually be worn. This means that the coating will wear off the more you use the jewellery. This is considered a wear and tear and is not covered by the complaint.

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